Skills
We are recognised as providing exemplary client services and believe it is also essential that HDANZ auditors are client focused and personable in their approach.
HDANZ supports and encourages the following key skills for successful auditing:
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Auditor Attributes and Values
- Approach and attitude is positive and supportive
- The auditor should assist you to feel at ease
- Communication should be clear
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Report writing
- Audit reporting is the final part of the audit process
- It represents the bridge between the auditor's visit and the outcome of certification
- The statements of evidence must align with the standards and criteria
- It accurately reflects the process and conclusions presented at the audit
- Aim is for a well presented professional report that is also accepted by the service audited
- You should get a draft report that allows you to provide feedback on the audit findings
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Information gathering
- Ability to identify relevant documents
- Client/resident/consumer records review
- Interviewing and communication skills
- Observation of the environment and equipment
- Ability to access further information and clarify key areas with relevant personnel
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Evaluation methods and interpretation
- An understanding of the standards
- Ability to gather information
- To fairly and objectively assess evidence
- Sound judgment and analytical skills
- Also require skills for synthesis of information (i.e. bringing together)
- Link with professional report writing
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Planning and facilitation
- Sound understanding of audit process
- Commit full attention and support to the audit process
- Ability to schedule activities and also adapt during the visit - time management
- Constantly evaluate the effects of audit observations and personal interactions during an audit
- Show sensitivity and minimise disruption during the visit
- Arrive at conclusions based on the assessed evidence
- Deliver the findings in a supportive manner
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Professional knowledge and technical expertise
- An understanding of the service and its philosophy
- Auditing leadership
An audit is defined in AS/NZS ISO 19011:2003 as:
"Systematic, independent and documented process for obtaining audit evidence and evaluating it objectively to determine the extent to which the audit criteria are fulfilled."
