Follow-up or Monitoring
Follow-up review includes a Surveillance Audit and sometimes includes a Progress Report. It is a way of confirming your progress against any identified improvements and the follow-up provides you with assurance that your quality system is continuing to be implemented appropriately.
Where follow-up is required, it is influenced by the results of your audit. The approach taken is similar to the audit but it is only a sample. It usually includes the following:
- Pre visit co-ordination
- A review of your service in relation to the relevant standards and or specifications and the identified actions from the previous certification audit
- Discussions with management and staff as required
- Discussion on the findings with you and, if desired, your staff
- Provision of a report structured similarly to a certification audit report
A progress report is simply a report provided by you that describes your progress in relation to criteria identified for improvement in your audit. It is only sometimes required.
