Audit
Our audit process requires an evidence-based assessment against relevant standards and or service specifications.
We put a great deal of effort into selecting audit teams that are the right size and have the necessary expertise to meet your needs while also leading to high levels of satisfaction by you. Our auditors have relevant backgrounds and audit experience. We have a comprehensive programme of training in place for our auditors so that they reflect the style and values of HDANZ.
Audits are planned with you and you are provided with all relevant information well before the date of the on-site audit visit.
An on-site visit includes:
- Review of policies and procedures against relevant standards or service specifications
- Observations of the implementation of provider policies and procedures
- Discussions with management
- Interviews and discussions with staff and, where relevant, consumers
- A review of relevant consumer information
- Discussion with the provider of the audit findings
Draft report
We provide you with a Draft Report so that you are able to provide feedback on the accuracy of the report prior to it being finalised.
A word on reporting
Our audit reports are comprehensive because we want you to know what is working well and where there are areas for improvement.
With our reports we aim to include sufficient information to support you to progress the quality development of your service. We believe an audit report should contain sufficient information to allow you to understand both the positive aspects of your service as well as those aspects that need further improvement. Our audit reports include a narrative description of your progress as well as any feedback on improvements you can make. They provide a statement about the service against every criterion assessed. You can expect to be able to use the report to build the quality improvement of your service.
